You have the right to return any/all products you have purchased directly from our website within 30 days of receiving the item.

The product(s) must be unused – in its original packaging with labels and protective stickers intact - and still in the same new condition as when the item was received.

Products purchased directly from our website must be returned to our warehouse for a return and full refund to be made.

Kindly note that you may be subject for the shipping expenses in returning this package to us.

Van Raff does not take responsibility for any items lost during the return shipping.


For more information on your Orders/Returns you may contact us on below Contact details:


Email id:,  Please ensure to add your order number to better assist you.


We are available to answer your queries through live chat on our website.